Call Center PBX

It is a powerful tool which can tie together employees across multiple locations under one unified call center. Under this incoming calls are held in queue and are routed to the next available agent regardless of the geographical area.

The features which are available show the average hold time, time spent on each call, the number of minutes for which the agent was logged in and logged out plus other management features. The advanced call center features include unlimited local calling, custom auto attendant, directory assistance calls, long distance minutes and reserved DID phone numbers. Since every remote worker receives his own phone number so the caller does not have to worry about busy signals or getting an outside line.

The remote worker on a hosted PBX system receives advanced calling features like click to call computer assisted phone handling, simultaneous ring and outlook integration. Although most of the companies initially began investigating a remote workforce initiative in order to generate cost savings and rely on ROI as the pivotal decision point. However in reality it is the soft dollar benefits which have been created by a hosted PBX solution that ultimately generates the greatest expense reduction over the life cycle of their investment.